Frequently Asked Questions (FAQ)

Browse our FAQ by selecting a subject from the categories below.

  • What is a quotation?

    All quotations are based on the current cost of production (materials, labour, machine time, etc.) and they are subject to change without prior notice.

    How do I request a quote?

    Please fill out our quote request form here

    If you need guidance, our Customer Service Representatives are here to help. Feel free to call, web chat or email us.

    Will quotations change?

    Our quotes are subject to change with regards to prices, volume, delivery schedules and terms as well as the capability to deliver until an order has been placed and accepted.

  • How do I cancel my order?

    If you need to cancel an order please contact us immediately via phone, web chat or email. Please note that In order to quickly turnaround our work, our process does not allow cancellation of an order once it has been forwarded to our printing department.

    Can I contact you via the telephone?

    Surely do. That is why we have our phone number available. You may call us anytime between 9:00am to 5:00pm. However, upon placing an order we do require sending us an email for process protocol or through our website.

    Can I place my order via email?

    We recommend that all orders are placed on our website for the quickest response but understand that on certain occasions you may require assistance. If you are unable to place your order via our website, please contact us info@singaprinting.com and let us know how we can help.

    Can you refuse my order?

    Yes. We reserve the right to refuse an order at our discretion. We reserve the right to refuse orders which in our opinion contain offensive, indecent and improper material including those of an illegal nature or that infringe on the rights of any third party. Even if we print your order, under our Terms of Use, you (the Customer) accept full legal liability for the content of material processed and printed on your behalf and under your instructions. You may check our Terms & Conditions

    How do I reprint a previous order?

    We store orders for up to 6 months so that you can reprint your previous order with us without the need to recreate your artwork.

    You may advise our team which artwork or the date you have placed your previous order which you want to use so we can proceed with your re ordering.

    I placed an order but have not yet received confirmation

    Once your order has been placed you will receive a notification via the website as well as an email notification with receipt of purchase. If you do not receive your receipt of purchase, please check your Junk Mail / Spam folder or contact Customer Service for assistance.

    How many sticker types does your site support?

    The site currently supports 14 major and popular print products as listed. We can design, create and print a wide range of printed and customisable stickers. We do print stickers as follows, Gloss Paper Stickers, Matt Paper Stickers, Gold & Silver Paper Stickers, Embossed Paper Stickers, Classic Paper Stickers, Kraft Paper Stickers, Standard Vinyl Stickers, Silver Vinyl Stickers, Transparent Vinyl Stickers, PVC Stickers, Bumper Stickers, Hologram Stickers, Dome Stickers and Window Stickers. We are going to introduce more stickers shortly.

    How will I know that my order had been successful?

    You will receive a confirmation email straight after placing your order. If you do not receive an email within 1 working day of placing your order, send us an email and we'll get on it straight away & track your order.

    I don't have a logo, can you design one for me?

    We offer affordable logo design as an additional service. We've designed hundreds of logos for businesses throughout Singapore. We gather key information from you regarding your target market and business identity, to create a unique, versatile logo design which you can apply to all media including print, web, signage, packaging and your own documents like invoices.

    I placed an urgent order and need it delivered by a certain date!

    If you have a specific delivery date, please check our turnaround times or contact our Customer Service for possible arrangements.

    I spotted a mistake on my artwork after I uploaded it. Can it be corrected?

    Do not worry as we do provide proof for you to approve before the printing happens. However, if you want to make any corrections after the artwork has been approved, it will depend on how far into the printing process we are when we receive the request. If your job has not been printed yet, we will be more than happy to correct it for you but we cannot correct errors if the job has already been printed. For your own peace of mind, we recommend to please carefully check your proof before you approve it.

    I want to proceed on the order, what will I do next?

    Simply send us your confirmation email to go ahead and we will be arranging the Final Proof and PayPal invoice right away.

    Is it possible for me to see a proof before payments and printing process?

    Yes, of course. As on our process, it is due that we have to send you the Final Proof of your order and wait for your approval then you can make your payments before we proceed on printing.

    Our Ordering System and Production Process

    Transactions should be done via email. Confirmations over the phone are not accepted unless necessarily needed. All enquiries must have the information needed by the Company (SingaPrinting). We never do any progress or step into the next process without confirmations from clients. Clients have to complete the said payment first before proceeding to the printing process. In every payment made, GST and DELIVERY is included.

    SingaPrinting is always open to your suggestions, comments and reactions in improving our service. It is advised to communicate with us right away for more questions and queries.

    Placing of an Order

    We require payment in full prior to processing, proofing and printing all orders. If paying by credit card, on completion of an order through our website, the full amount will be immediately debited. Under no circumstances will we be held responsible for any bank, credit card or overdrawing fees that may be incurred for any transaction.

    We reserve the right to change the specifications of our printed products at any time. It is up to you (the customer) to check our web page for the current specifications when ordering or re-ordering all print jobs. CMYK Colour, SingaPrinting will not be liable for errors caused by customers not checking print specifications.

    To take full advantage of our low discounted prices we require all artwork to be uploaded through our user friendly website or email. We do not accept artwork via CD's, USB's or any other method.

    What happen after I place my order?

    On receipt of your order and payment, your artwork will be downloaded and a soft PDF proof will be created for your approval.

    If your artwork is incorrect and a soft PDF proof cannot be created, you will be notified by email and given instruction on how to re-supply your artwork.

    On approval of your soft PDF proof, your order will be sent to printing department. Please note that approval is final. Once approval is received, it is not possible to change your order, artwork or delivery address in any way.

    What happen when you send us an order?

    1. We process your order

    A print specialist checks your order to see if everything is clear and processes the invoice. Placing your order online is the fastest way. You can also email your order to info@singaprinting.com.

    2. We email you the proof (mock-up)

    If you have requested a designer to create the file for you, they will contact you to discuss your ideas, and create the design for you to proof. If you sent your own files to us for printing we will prepare the files and email you a proof.

    3. Confirming order

    Your order has been placed and your print-ready files have been uploaded, attached and approved. We will send an invoice for your order. Once it's paid, your project will be finalized with a proof for your review before printing. Our proof form includes all project details and a final review of the artwork to ensure your file has been received correctly.

    Nothing goes to print without your final approval.

    4. We print your job

    Your job is sent into production where it gets printed, finished and packed, under the watchful eye of our production manager.

    5. It's ready for dispatch

    Convenient and free delivery Singapore-wide. Whether you're in Bedok or Bukit Timah or in the smallest of towns, we've got you covered. SingaPrinting’s general turnaround time ranges from 9-10 business days after the final proof is approved. (Turnaround time does not begin upon placement of your order.).

    What is the best way to preserve my SingaPrinting print?

    It is our mission to make prints durable. Although your prints are created with highly archival photographic media, we suggest that all SingaPrinting prints should be kept indoors and away from direct sunlight to ensure a longer print permanence, unless the print is design for outdoor usage.

    What paper stocks are available?

    Different products need different paper. Your paper stock choices will vary depending on what product you order. SingaPrinting offers multiple options designed to help fit your aesthetic and budget needs.

    When can I receive my order?

    For your convenience, we do provide an estimated delivery time for every order that is based on the time it takes to process and ship your product to its designated address. For international shipments, please note that sometimes order processing may take longer than expected depending on the local customs clearing time.

    When does production of my order start?

    Production will start after completion of the order which requires final proof approval and complete payment.

    Will someone review my order over before it is printed?

    Once you place your order, it immediately goes into our production queue for printing. Be sure to double check your imprint and image before submitting your order. Once the order is submitted, we cannot review nor stop your order.

  • Can I send you documents created in Word or PowerPoint?

    To ensure fast turnaround and quality print, we recommend providing a high resolution PDF file from your Word or PowerPoint artwork. Alternatively, we can provide file conversion for a fee.

    Word is a word processing application and as such is not ideal for high end printing. Although we are able to print text documents from Word we strongly recommend that you do not place any images or complicated logos into your documents unless these are in CMYK colour mode at 300dpi or higher. Please also note that we can only produce grayscale or CMYK jobs using Word, as it does not support Spot Colours. Please click here for artwork references.

    Do you provide graphic design services?

    Our full time in-house graphic design team can provide the level of service that suits you, from stock images and typesetting to a complete rebrand. Send us your requirements and we’ll get back to you with a quote.

    If you have a logo or artwork that is not print ready, our design team can convert the file for a charge of S$51.00. This is a standard charge for simple conversion that takes less than one hour. For art recreation that may take longer than one hour and is more complex, please receive an estimate first.

    How do I provide artwork or graphics?

    When you place your order through our website, there is a feature that will allow you to submit either completed artwork or individual graphics, such as logos. If you already have artwork you want us to print, please be sure it meets our specifications before uploading. Please check the size is correct, also check the image dimensions and file resolution. Also be aware we can only accept certain file formats. If you experience difficulty uploading your graphics you can send them to info@singaprinting.com

    How well will my job match what I see on my monitor?

    Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colours may not exactly match the colours on your specific monitor. Unfortunately it's all too easy to send a file over that looks great on screen, only for unexpected results when you receive your printed products. This is because screens do not show underlying problems in many files created by many applications today. Please see our RGB - CMYK Information page for important instructions on getting the results you want.

    How should I set up my artwork for you?

    Please see our artwork guide here

    We ask that you use CMYK colour mode for your artwork. If you use any special colours within your artwork, ensure these are Pantone colours only or dedicated Gold / Silver / White colours. Artwork supplied to us in any other format must be converted to this as a matter of course.

    Single colour artwork

    Adobe Illustrator files are preferred however in some cases we can accept high-resolution .PSD, .JPEG or .TIFF files provided they have a resolution of 600 dots per inch (dpi) or higher. A black logo on a white background is preferred.

    Multiple colour artwork

    Please send only original or vector format files in CMYK colour mode unless otherwise specified.

    Our graphic designers can answer any artwork questions you may have and will be happy to take you through any problems step by step.

    What is CMYK and PMS colour?

    CMYK printing (a.k.a Process Printing) is an industry standard method of printing in full colour. CMYK stands for the four colours used: Cyan, Magenta, Yellow, and ‘Key’ (black ink). These colours are combined by printing them on top of one another, creating the illusion of full colour.

    CMYK printing can economically reproduce most colour photographs very well; it is the standard method we use to process print jobs for our customers.

    PMS (Pantone Matching System) is a proprietary colour matching system used to specify standard colours for ink selection and guarantee colour accuracy. PMS colours are usually applied as extra colours on top of the normal CMYK colours.

    What are the File Formats we accept?

    When designing your own files for print, it is important to understand file requirements and standards to avoid production issues. Supplying your files as indicated will help us to meet your graphic expectations. If you are supplying artwork files, we accept most standard files in both Macintosh and PC formats. These guidelines will ensure that your prints will be the best quality possible.

    Acceptable Formats

    We accept artworks in any of the files: pdf, eps, ai, psd, jpeg, png, word document, high resolution files (at least 300dpi) and original file. The following guidelines for providing graphics files are optimal and are specified to ensure the highest quality output.

    Vector Artwork is Preferred

    Vector Files (which are often .ai or .eps file types) allow our artists to work faster and more efficiently to get you your design for printing. Vector graphics are a scalable, resolution-independent format composed of individual objects or shapes. Vector images can be resized easily without loss of quality making them an ideal format for initial logo designs and illustrations to be used in multiple sizes.

    Files

    Ensure that all files are properly named and updated in all layouts and file names have the correct file extension name (i.e.: .eps / .tif / .ai / ...etc.).

    Fonts

    Turn all fonts into outlines or convert to paths before sending the files. If you are using a program where this is not an option, YOU MUST INCLUDE ALL FONTS with your files. By outlining your fonts you ensure our artists get your design exactly as it should be. Otherwise the computer substitutes the font and you never know what will show up!

    Colour

    Make sure your document is set to CMYK Colour Mode.

    Why CMYK?

    Digital printers use combinations of four toner colours (Cyan, Magenta, Yellow, and Keyline Black) to achieve print on paper. Attempting to print files that are in RGB can cause colour matching issues. Colours created without screens or dots, such as those found in the Pantone Matching System, are referred to in the industry as spot or solid colours.

    RGB

    Any pictures or files that are submitted in RGB colour mode must be converted to CMYK prior to printing. RGB (Red, Green, Blue) is intended for screen-viewing only. Computer monitors use combinations of these three colours to achieve an image on screen. There are RGB colour combinations (particularly very bright colours) that cannot be reproduced using CMYK process. One should be aware that files converted from RGB to CMYK may alter the colour composition significantly!

    Pantone Swatches

    Because digital printers use a four-colour process, they are not able to match Pantone colours. Please let us know if colour matching is an issue and we will make every effort to match Pantone colours as close as possible.

    Colour Set Up

    If your artwork is using PANTONE Colours, please supply a Pantone colour reference. Some colours are more likely to be achieved, but due to printer limitations, Pantone colours are matched to the best possible interpretation for the specific output device. NOTE: SingaPrinting will do their best to match colours but due to varying printing methods, SOME COLOURS ARE NOT OBTAINABLE.

    Logos

    Supply all logos and illustrated graphics as VECTOR format whenever possible.

    Bleed

    Bleed is a printing term that refers to printing that goes beyond the edge of a sheet after trimming. Files that have text, images, or colours that run off the trim edge of your final printed piece must be submitted with an extra 1/8" (.125) border all around. This extra extension of your graphics is called a bleed. A bleed is necessary because it is impossible for a cutting blade to hit the exact same location on every page when cutting printed sheets in a stack. No Bleed: If you do not want a bleed on your document, it should be submitted with at least a 1/8" (.125) white border all around.

    No Microsoft Files

    We cannot accept artwork created in a Microsoft program as these are not a design package and if supplied as artwork these formats will require (where possible) converting to a usable format and may incur artwork charges. These brief definitions will help you better understand how each file format is best used.

    PDF (Preferred for most files)

    PDF (short for Portable Document Format) is a file format developed by Adobe as a means of distributing compact, platform-independent documents. PDF captures formatting information from a variety of desktop publishing applications, making it possible to send formatted documents and have them appear on the recipient's monitor or printer as they were intended. These are print files only and cannot be altered to fit different sizes, artwork must be set up at the correct proportion and at print ready quality. Make sure images are saved at high resolution (300dpi).

    PSD, PDD

    PSD and PDD are Photoshop's native format. Use PSD when you need to preserve layers, transparency, adjustment layers, masks, clipping paths, layer styles, blending modes, vector text and shapes, etc. The PDD extension was used in Adobe PhotoDeluxe (now discontinued), but it is identical to PSD format and the two can be used interchangeably.

    JPG/JPEG (Preferred for images)

    JPG (short for Joint Photographic Experts Group, and pronounced jay-peg) The JPEG image format is one of the most widely used digital image formats. It is a file format best used for photo images which must be very small files, for example, for web sites or for email. JPG uses lossy compression (lossy meaning "with losses to quality"). Lossy means that some image quality is lost when the JPG data is compressed and saved, and this quality can never be recovered.

    PNG

    PNG (short for Portable Network Graphics) PNG use lossless compression of data in a wonderful way – the format compress the images so that you will not be able to detect degradation of quality. PNG files are saved with .png extension. The PNG file format supports eight-bit paletted images (with optional transparency for all palette colours) and 24-bit truecolour (16 million colours) or 48-bit truecolour with and without alpha channel - while GIF supports only 256 colours and a single transparent colour , using a lossless compression approach. A PNG file can be saved with a transparent background which allows you to place your image on top of another image without an outlining white box.

    GIF files are probably the most popular on the web being used in logos and colour images. Even though PNG files are widely supported, GIF is still the most popular.

    Vector AI files and EPS files

    Vector Illustrator and EPS files are the preferred files types. It's easy to differentiate between vectors and other formats. If you zoom into a vector, you will see no jagged edges or distortion. If you zoom into a bitmap, the image and edges become blocky. Don't create a bitmap file and then save it as an AI or EPS file: it's still a bitmap and would be unusable unless we re-draw it for a fee.

    Please note our service is automated and we cannot be held responsible if artwork supplied in an extremely low quality results in unsuitable output. We try to make every effort to spot these issues but clients are reminded that the detailed instruction above must be followed to ensure high quality output results. If unexpected results have been received and this is deemed to be an artwork issue we cannot be held responsible for this.

    Proofs must be carefully reviewed. An approved proof is final acceptance to produce the order. Production lead time starts upon receipt of your proof approval and full payment.

    If you have any questions about artwork setup, we will be happy to help you.

    What are the requirements for Artwork with text?

    Whenever possible, we suggest all text be converted to outlines. If this is not possible; you must include all fonts with your file submission. Generally 6-8pt font size is the smallest text size able to be successfully imprinted. Embroidery lettering is best suited as non-serif with a height of at least 3/16’’ to ¼’’ inches.

    What are the requirements for the artwork?

    You may send us your artwork in any of the following formats: pdf, eps, ai, psd, jpeg, png, word document, high resolution files (at least 300dpi) and original file.

    What does Dpi mean?

    All images should be 300 dpi. DPI is simply the amount of ink dots per inch; 300 dots per inch is the required standard for printed material. This is the standard unit of measurement for print resolution for printing devices including laser printers, inkjets, photo typesetting machines Anything below 200 dpi may not be good enough resolution for printing. Images should also be placed at 100% size in your final document. For example, if your image is 50mm x 50mm at 300dpi, then it is also that size when placed in your document. Lower resolution compromises image quality and may result in pixilation (where the pixels, tiny squares or dots that make up the image, are apparent when printed). Please note that opening a 72 dpi image in Photoshop and simply changing the dpi to 300 will not increase the quality of the image.

    What if I want a specific colour match or PMS colour?

    In producing your requested order we have the ability, in many instances, to accurately match your specific colour requirements. In these cases we ask that you please provide a Pantone Matching System number (or PMS colour) with your order. PLEASE NOTE: If referring to PMS colours via the Internet be aware that most monitors will have different calibrations and settings that may present a different colour or shade on a computer screen compared to when printed and seen in person. Also, certain papers and substrates absorb inks differently - this may cause the specific colour to appear a shade or two off from product to product.

    Because of the additional process and expense of the inks there is typically an additional charge for PMS colour printing. This is purely product driver and will be communicated at the time of the order.

    What is Bleed? Why do my images look pixelated when I print?

    Ink that prints beyond the trim edge of the page to ensure it extends to the edge of the page after trimming. As there is a degree of movement when printing on any press, you should always create 4mm bleed on all edges where bleed is needed. This gives enough tolerance for any movement in the press, paper or cutter. The smaller the border, the more apparent this small imperfection will be. To avoid potential disappointment, we'd recommend using a wide border (which extends well inside the safe area) or removing it altogether and making them full bleed. Supplying your job without bleed may result in white lines when we trim it.

    How to apply bleed

    The concept of applying bleed is the same for all desktop publishing programs. You need to extend the object box, whether picture or colour, out past the edge of your page. Then, when creating the PDF, you need to set your bleed margins to 4mm.

    With Microsoft Word, PowerPoint or Adobe Photoshop you do not have the ability to add bleed when creating a PDF. You need to make your page/image size 6mm bigger at the start. You will then treat the extra 8mm (4mm all round) as bleed, which will be removed when we trim your job.

    What is the difference between CMYK and RGB?

    CMYK stands for Cyan, Magenta, Yellow and Black - the inks a printer mixes together to make colours on printed material.

    RGB stands for Red, Green and Blue - the colours of light a computer screen mixes together to make colours on screen.

    So what’s the difference?

    RGB is used for viewing colours on a computer screen, like this website.

    CMYK is used for viewing printed material. All our presses, big and small, use cyan, magenta, yellow and black inks to transform your digital file to printed media. Please ensure your artwork is set up as CMYK. If you use RGB images or colours we will convert these to CMYK for you but the colour of your printed file may appear washed out when printed.

    What is the difference between raster art and vector?

    Raster images are more commonly called bitmap images and they are composed of pixels. A bitmap image uses a grid of individual pixels where each pixel can be a different colour or shade. The following file types are ALWAYS raster-based: .JPEG, .JPG, .GIF, .PNG, .TIF and .BMP. You cannot change a raster file to vector simply by changing the file extension name.

    Vector graphics use mathematical relationships between points and the paths connecting them to describe an image. A typical vector file extension is: .AI, .EPS, .PDF and sometimes .PS. These file types can be raster, vector or a combination of both, depending on the contents embedded.

    Bitmap images require higher resolutions and anti-aliasing for a smooth appearance. Vector-based graphics on the other hand are mathematically described and appear smooth at any size or resolution. Bitmaps are best used for photographs and images with subtle shading. Graphics best suited for the vector format are page layout, type, line art or illustrations.

    What resolution does my artwork need to be for printing?

    To ensure the best quality print job we require all provided graphic files and images should be equivalent to 300dpi. Images should not be 'resized' or overly compressed.

    For example, if you are providing digital photos and wish to achieve a high-quality '300dpi' photo, your digital camera will need to be set to at least 2 megapixels for a small image or 3MP or more for a larger one.

    Also, images taken from the web are usually 60 to 72ppi, which is usually too low for printing.

    For more advice on specifications, resolution and other technical issues please contact us.

    What should I know about colour printing and proofs?

    Viewing colour on your monitor - computer monitors use RGB to display colour. RBG stands for Red, Green and Blue. When you print something using the CMYK process, for best results you need to convert any RBG images to CMYK images first. Sometimes you’ll see some changes to the image when you make this conversion, so it’s better that you see the changes first before uploading your file. Also, some colours that you see on your screen are very difficult to reproduce exactly using CMYK (or any other printing method). Therefore, if you have the software that enables you to process your image into CMYK before you upload the image to SingaPrinting, you’ll have a close idea of what you’ll get once the printed products are shipped to you. Some of the hardest colours to match going from RGB to CMYK are blues.

    The differences between monitors - you also have to take into consideration that different monitor types display colours differently. For instance, many LCD or laptop monitors cannot display as much of a range of colours as other monitors. On these monitors, colours can lose contrast and many colours sometimes look similar to others (for instance, dark greens and browns). Professional designers and prepress companies use colour-calibrated monitors to ensure that the colour they see on their screens is as close as possible to the actual colour of the file. Most home users cannot afford to purchase these very high-end monitors, and therefore have to understand that there will ALWAYS be variance from what they see on the screen to what they see on their printer, or any other output device.

    **Disclaimer - Actual colours may vary slightly because individual computer monitors/mobile devices have different capabilities from one another to display colour. If you have any questions about colour, please email us before you order and we will be happy to help you out.

    Why does the preflight proof have marks around the image and will those be printed?

    The lines you see around the preflight image represent the safe zone bleed line (blue- all text and images within these lines will safely be printed, cut line (pink- shows where the stickers will be cut) and outside bleed line (yellow-to allow the design to extend to the edge of the document). The pink lines show where the cutting will take place and any of the text or images outside this pink line will not be on the final printed product.

    Why is resolution important?

    Resolution also known as DPI (Dots Per Inch) can be described as the number of dots that fit horizontally and vertically into a one-inch space. Generally, the more dots per inch, the more detail captured and the sharper the resulting image.

    For an image to print properly, the image must be at least 300 dots per inch (dpi) at the final output size. If your file is not 300 dpi, you cannot simply increase the dpi from a low resolution to a higher one by increasing the DPI in your imaging program.

    Will my online designed job match what I see on my monitor?

    Because of differences in monitor calibration, some printed colours may not exactly match the colours on your specific monitor. SingaPrinting makes efforts to convert RGB to CYMK, but the conversion process may not be an exact match.

  • What is a Proof?

    A proof is a trial impression of the printed artwork allowing the customer to confirm the correct image is being printed; a proof will show your design and the trim marks in the correct location but may not reveal issues relating to transparencies or overprints.
    A soft PDF proof will be supplied for approval with your order, we do not supply printed proofs.

    Why is final proof approval important?

    Final proof approval is important as it will serve as a go signal for us to proceed in printing your stickers with approved final artwork which will be provided to printers, without approval no printing shall be commence or else possible complains will occur upon receiving the goods.

    It is the customer’s responsibility to ensure artwork has been correctly prepared for commercial printing by a person experienced in graphic design, pre-press and check that all aspects of the artwork are correct, including spelling and grammar.

    To avoid printing issues, we recommend customers consult an experienced pre-press graphic designer if they do not understand bleed or how to prepare artwork correctly for commercial printing.

    Prior to proof approval, orders cannot be changed nor cancelled once it is forwarded to production .

    The Customer is 100% responsible for the accuracy of the proofs. The Company will not accept any liability for errors or mistakes that have been approved by the Customer.

    Do you offer hard copy proofs?

    Unfortunately we do not offer hard copy proofs

    Proof checking guide

    It is important to check all elements of the proof as SingaPrinting cannot be held responsible for errors that are present in an approved proof, for example spelling mistakes. Before SingaPrinting can print any job it must first be approved or “proofed” by the customer. This stage is very important to ensure that the product is printed as you expect. We’ve suggested the key areas to look in the below list.

    Key Areas to check

    • Spelling (and grammar)

    • Details (Complete Names, Phone numbers, email addresses, home/business addresses, dates and times)

    • Pictures/Artwork and Logos (Are they sharp enough?)

    Spelling

    Very often a designer will retype information supplied when creating a proof. For this reason all elements on the Pictures/Artwork and Logos must be checked for spelling and grammar (your and you’re), this also includes phone numbers, email addresses and dates!

    Details

    Is all the information that you require on the product. For example; email, direct line and fax number.

    Size

    Is the size that you expect on the stickers to be printed correct? A common mistake is to view a stickers on the screen at 200% zoom; hence text is displayed much larger than the final product. Properly reviewing the digital proof is the best way to check if the texts on the stickers are legible and can be read easily.

    Pictures and Logos

    If you have supplied us with your own picture or logo, it is worth checking if the final proof shows the artwork clearly. As a typical monitor/screen displays at 72dpi (dots per inch) and commercial print is produced at 300dpi you will have to zoom in to 400% to check logo’s and pictures. If at this level the logo appears distorted you might want to consider supplying a higher resolution one.

    Final Approval

    If you are happy with your proof please send us an email to confirm that you approve the proof. We are unable to book in a job to print until we have this confirmation from you.

    What if I need to make changes after I have approved my proof

    We use a fully automated system and unfortunately it is not possible to change/cancel an order once approval of a proof has been made.

  • Can I make changes to my artwork / job details?

    Artwork or job details can only be changed if:

    • a. You have not approved a proof yet or

    • b. you have approved the proof but you have not made payment.

    Unfortunately, we cannot accept changes once the job has been forwarded to production.

    Can I purchase the rights of my design?

    If SingaPrinting has designed artwork on your behalf then you may choose to purchase the rights on your design for an additional fee. SingaPrinting will then agree to only reproduce that particular design exclusively for you. To find out about pricing, please contact us.

    Can I inspect my artwork before it's printed?

    We will email you artwork proofs for your approval. Your job will not go to press until you give us the go ahead.

    Can SingaPrinting design my company logo for free?

    Creating a unique logo requires the services of our qualified graphic artists, which we offer for a fee. Please contact our Customer Service Representatives for more details and price rates.

    Does SingaPrinting provide artwork design services?

    We do provide artwork design services upon request. Please send us your requirements through our Quote Form and we will contact you to discuss the details.

    I’m not sure if my artwork is correct, what should I do?

    That’s why we are here. If you are in any doubt or have any questions please contact us and we will be delighted to help you. We're experts in digital printing, so you don't have to worry!

    Who owns the rights on the final design?

    If you provide the artwork then the original owner will retain copyright on the work. If we provide the artwork (using royalty free or licensed images paid for by us), then we retain the right to reproduce the final design.

    Will SingaPrinting reuse my design for another company?

    We will not reproduce your design for another customer. We are responsible and liable for your company’s confidentiality, especially when the artwork or design is paid.

  • Are Prices on the Website Current?

    We try our best to keep them as up-to-date as we can, but our pricing is subject to change and we may not always get around to changing it right away! It's always best to email and ask for pricing.

    SingaPrinting Price

    All prices listed on the Website are in Singaporean dollars (SGD), unless otherwise noted, and are subject to change by SingaPrinting without any prior notice. SingaPrinting may change the prices of any Products and Services as well as change of any promotional offer(s) at any time without further notice but changes will not affect orders which we have already placed. The price of the Product is the price in force at the date and time of the order. Estimates are based on the current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.

    Please email or call us to confirm pricing if you have any concerns.

    Can I just transfer funds for payments?

    Sure, we certainly accept funds transfer through bank.

    Do I need to register with PayPal?

    We use PayPal to handle our credit card payments but registration with PayPal is not necessary. If you do have a account, PayPal can help keep your credit card details safe by not requiring you to enter them each time you order. SingaPrinting does not store your credit card details for any reason.

    What currency and taxes apply to the prices?

    All prices are in SGD and are GST inclusive.

    How can I pay for my orders?

    You can pay using Credit Cards directly thru our website or thru PayPal.

    How do I use my coupon / promo code?

    Simply enter your promo code at checkout while finalising the order process. You should see any discounts applied to the total price. Note that coupons can only be used once and are subject to our Terms and Conditions.

    I tried paying via PayPal and it didn’t work

    PayPal provides two sorts of payment - eChecks (where you pay with your PayPal balance), and Credit Card Checkout (where you pay with the credit card that you've registered with PayPal).

    I’m having issues with payment. Has my order been processed?

    You will receive an order confirmation email when your payment has been received. If paying by credit card, please check all card details and that the order billing name and address match PayPal’s records, as mismatches can result in an error. Please note any errors that may have been reported by PayPal. You can also check your PayPal and bank statements for records of the transaction.

    If you are still having difficulties, please contact our Customer Service Representatives for assistance.

    Other payment options

    We realize there may occasionally be circumstances in which it isn’t possible to pay by card or PayPal. So, if you find yourself in this situation, please contact us and we will try to help. However, we do require that all jobs must be paid for in full before production commences. We do not accept debit or cash.

    Sending payments through PayPal is safer than exposing your personal financial information

    In order to serve you most efficiently, reputable third party banking (including PayPal) institutions handle our credit card transactions. They receive the information needed to verify and authorize your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private. SingaPrinting does not store your card details for any reason. All information you provide to us is stored on secure web servers.

    What if there is a product pricing is incorrect or any error in the website?

    SingaPrinting strives to provide accurate product and pricing information, pricing or option errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we will contact you by any means to either inform you regarding the lacking of the price or regarding the refund if the website mispriced higher than the correct price. However, we do require that all jobs must be paid for in full before production commences.

    What is the Payment Method?

    All prices and amounts shown on this Site are in Singaporean Dollars (SGD). Payment method we require must be done through PayPal using your credit card or your cash fund in your PayPal account. Payment is required before proceeding in printing your stickers. Payment shall be made by the means specified on the Website and order shall not be deemed to be made until we have received cleared funds in respect of the full amount stated in the order.

    What is the time of payment?

    Payment is required before commencement of works. The Customer must pay the SingaPrinting invoice in accordance with the payment terms set out in the invoice.

    Why are your prices so low?

    Our products are bulk printed and to keep prices low, we run a fully automated file upload/order processing system. We are equipped with the latest in print technology and operate with a fully automatic workflow. This enables us to print with less costs and less manpower, whilst, reducing the chances of human error.

  • I've double-checked all the credit card numbers and it's still not working

    Sometimes - it's rare but it does happen - we get "communication errors" popping up between our System and our Payment Gateway service provider, and that can cause problems like this. If you're sure you've entered all the numbers correctly, please get in touch with our Customer Service Representatives. We'll do what we can to sort it out as quickly as possible.

    Why my credit card payment didn’t work?

    You may check all the details you’ve entered are correct, however, if the error persist please contact our Customer Service Representative for further assistance.

  • An incorrect order is shipped to your address

    SingaPrinting is extremely cautious when it comes to shipping out your orders to your specified addresses. We use many precautionary steps to prevent this from happening but if under any circumstances, an incorrect order is shipped to your address you agree to cooperate and keep the contents of the package confidential. You will immediately notify us about the issue.

    SingaPrinting order shipping and delivery

    SingaPrinting will always make every effort to deliver on time. Please keep in mind that the completion times of your order is based on your approval date of your artwork, not the date you have placed your order. Please make sure you check the product immediately once it is delivered. In no case shall SingaPrinting be liable for any losses, alleged damages, costs, expenses, liabilities or losses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

    SingaPrinting Client’s agree not to hold SingaPrinting liable in case of force majeure. Force Majeure implies any circumstances beyond the control of SingaPrinting even if these circumstances were foreseeable at the time the agreement was concluded, which permanently or temporarily prevents fulfillment of the agreement, including in particular event that we are prevented or delayed from supplying shipments or delivery of any goods caused by negligence by the carrier (shipping company delays), strikes, weather conditions, power failures, international customs issues or any other circumstances beyond SingaPrinting direct control (acts of God, weather conditions, environmental or dangerous goods incidents, etc.).

    During the Holiday Season and certain other times, the production time may increase due to the volume of orders we receive. We always recommend that you allow extra time for production, especially if you need to have your order in your hands by a certain date. Please understand that target arrival dates are just estimate, not guaranteed. Shipping transit time is based on the number of business days in transit and does not include weekends and holidays. While we will do everything in our power to meet your target arrival date, weather and other occurrences beyond our control may impact our ability to meet that date. In the event of a delay, SingaPrinting will perform our obligations as soon as reasonably possible.

    Can I arrange pickup of my order?

    Sorry we do not offer pickup of orders.

    Can I change my delivery address after placing my order?

    It is possible to change your delivery address provided the order has not yet been dispatched to the courier.

    Undeliverable orders

    Occasionally, orders are returned due to incorrect home and PO Box addresses, failed delivery attempts, if the customer is unable to make import declarations, or the parcel is refused by recipient. In this case, customers will be fully responsible to pay all additional reshipment costs for their order.

    How much does shipping cost?

    We offer free or paid shipping depending on the delivery option selected.

    The shipping fees for your order will be shown at checkout.

    Note that delivery charges are subject to change without prior notice.

  • SingaPrinting turnaround time

    SingaPrinting's general turnaround time ranges from 9-10 business days including delivery. Turnaround time begins after the complete payment and proof approval. As soon as everything is set, SingaPrinting will provide you the expected turnaround time (ETA). Design time is extra. We will make every effort to notify you in a timely manner to begin turnaround time for your print job.

    SingaPrinting strives to meet turnaround commitments for every job, production delays may occur. As a result, turnaround time cannot begin if: (a) your files haven't been submitted to SingaPrinting; (b) your files are not print ready; (c) Approval for your proof has not been received by SingaPrinting; and (d) NO Full Payment.

    SingaPrinting assumes no responsibility for shipping delays, while rare, delays may occur due to cause by delivery carriers or any damages resulting from the failure to receive a job on time, weather conditions, international custom issues or any other circumstances beyond our direct control. It is the customer’s responsibility to allow plenty of time for preparing artwork, printing and delivery. Our expected arrival date-also known as delivery date is an estimate only and should be considered as guaranteed timeline. Turnaround times are quoted in working business days. Weekends, Holidays and transit times are not included. As a result, SingaPrinting cannot be held responsible for delivery delays once your job leaves our facility. SingaPrinting cannot be held responsible for loss or damages due to printing being delivered after this time. Please plan for time sensitive jobs in advance.

    NOTE: SingaPrinting production facilities are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time.

    Can I change turnaround time after my order has been placed?

    We make it our top priority to meet your turnaround expectations, and we will make every effort to work with you after your order has been placed to adjust your turnaround time. If you want to adjust your turnaround time, it is essential that you work with us to help us identify the key elements needed to make your print job a success.

    I placed an urgent order and need it delivered by a certain date!

    If you have a specific delivery date, please check our turnaround times or contact our Customer Service for possible arrangements.

    To provide some additional information, there are many factors that contribute to the amount of time it takes to produce our products, so unfortunately we're unable to be more definitive about exactly how long it will take and can only provide estimates.

    We always recommend customers, to allow the full service level to ensure they receive their product in time though, as quicker production cannot be guaranteed.

    As such, we're unable to place any guarantees on our delivery period, however, we will do everything reasonably within our powers to ensure swift production of all our products.

    When will my order be delivered?

    Our turnaround time is generally 9-10 business days, which includes print and delivery. Note that artwork design time is not included in the turnaround time.

    After proof approval and full payment is made, we will provide an ETA for your job.

    Does turnaround time including shipping time?

    Yes, turnaround time includes printing and delivery of your order. In addition, turnaround time for your job begins calculating once your order has been completed which requires completion of the payment as well as confirmation of the final proof.

    How do I ensure a fast turnaround time?

    Ensuring fast turnaround time vary upon completion of your order. The sooner you’ve completed everything the sooner it will be delivered to you.

    We also encourage you to make sure and double check everything before providing us the approval.

    What can delay start the turnaround time?

    Factors than can possibly delay your order are; delay of payment, delay of approval or delay of providing details that is needed for the process. There are also certain reason that is beyond our control, delivery circumstances and holding of customs.

    However, we will make every effort to notify you in a timely manner to begin turnaround time for your job. For example, if we identify during pre-flighting stage that your files are not print-ready, we will send you an email notification or even call you as soon as possible.

  • How to give feedback and star ratings

    SingaPrinting is a company that prides itself on customer service and constant improvement. Your satisfaction is very important to us: if you are in any way not entirely satisfied, it is essential that you contact us so that we can sort out any issues. SingaPrinting values honest and respectful feedback.

    Feedback:

    Please remember to leave us Positive feedback if you are happy with this transaction. If you are not happy with this transaction for any reason, Please contact us before leaving Neutral or Negative feedback as we can always sort out issues to your full satisfaction, Thank you. We understand that everyone has different expectations and perceptions, and we want you to be completely happy with your purchase.

    If you have received your purchase and you are happy with it, please leave us Positive Feedback. This lets us know that all is well and allows us to archive our records.

    Have any questions. We also welcome your views and suggestions by email, which helps us to improve our service and provide the best options. Your input is essential for this process and helps us to maintain excellent Customer Service.

    Star Ratings

    If you are not completely satisfied with our product, Please contact us promptly to remedy the situation before leaving anything less than 5 Stars so that we can sort it out for you - quite simply, anything between 1 and 4 is as detrimental to a business seller as leaving them a Negative. If you do not want to leave 5 Stars and do not want to contact us, then please do not leave any Stars at all, as they are not compulsory.

    We do our best to describe our items, which includes sizes, dimensions and materials etc., as well as a visual description. We also include additional photos where possible. If you do not think that our description deserves a 5 Star Rating, please let us know how we could improve it before leaving your feedback.

    When you purchase you will receive an email that contain order details. We also do our best to answer your messages within 48 hours (excluding out of hours). If all this communication is not enough, please let us know what further emails you would like us to send. If you haven't received an email from us, please check your SPAM / JUNK folder.

    Note:

    Remember that any Feedback you leave is public and permanent, so think carefully before leaving a feedback. Please be fair and detailed in your assessment as reviews help other buyers make purchase decisions. Make sure that comments are fair and factual. However, there are a few situations when we might remove or adjust Feedback for instance, if a member included links, profanity or other inappropriate content on Feedback comments. If there is a dispute, try to resolve the differences before leaving Feedback.

    User Comments, Feedback and Other Submissions

    All comments, feedback, suggestions, proposal and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, "Comments/Feedback Information"), shall become and remain the exclusive property of SingaPrinting. The Comments/Feedback may be used by a Covered Party in any medium and for any purpose worldwide, without obtaining your specific consent and you relinquish all rights to such Comments/Feedback. By submitting any such information to SingaPrinting, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that SingaPrinting shall be free to use such information on an unrestricted basis. No Covered Party is under any obligation to maintain your Comments/Feedback (and the use of your first name and first initial of your last name with any comments) in confidence, to pay to you any compensation for any Comments/Feedback submitted or to respond to any of your Comments/Feedback. You agree you will be solely responsible for the content of any Comments/Feedback you make.

    What is Feedback?

    We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Site, Application and Services ("Feedback"). You may submit Feedback by emailing us, through the "Contact" section of the Site and Application, or by other means of communication. You acknowledge and agree that all Feedback you give us will be the sole and exclusive property of SingaPrinting and you hereby irrevocably agree and assign to SingaPrinting all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein, and waive any moral rights you may have in such Feedback. At SingaPrinting’s request and expense, you will execute documents and take such further acts as SingaPrinting may reasonably request to assist SingaPrinting to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.

    You may Email us

    We encourage you to share your comments and questions with us, but we may not be able to respond to all of them. Please note that we assume no responsibility for reviewing unsolicited ideas for our business (like product or advertising ideas), and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future SingaPrinting programs. Also, please remember that you are responsible for whatever material you submit and that you, not SingaPrinting, have full responsibility for any message that you send, including its reliability, originality and copyright. Please do not reveal trade secrets or other confidential information in your messages. Any, and all, rights to materials and ideas submitted to us become the exclusive property of SingaPrinting.

  • SingaPrinting cancellation and correction of orders

    Due to the automated and fast-paced run process, it is not guaranteed that we can change or cancel your order once it is placed. Changes cannot be made and orders cannot be cancelled or refunded once they enter into production.

    Events outside our control

    A. We will not be liable or responsible for any failure to print or delivery, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

    B. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

    • I. Strikes, lock-outs or other industrial action.

    • II. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

    • III. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster

    • IV. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

    • V. Impossibility of the use of public or private telecommunications networks.

    • VI. The acts, decrees, legislation, regulations or restrictions of any government.

    C. Our fulfillment of your order is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for completion for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Terms and Condition may be performed despite the Force Majeure Event.

    I paid for my order but need to cancel it. Can I get a refund?

    Refunds are available provided that work has not started on the order and that the refund request is made on the effective order placement business day.

    Note that other restrictions may apply to refunds. For full details please read our Returns Policy here

    If you need further assistance, please contact our Customer Service Representatives.

    I received my order but there are problems with it. Who do I speak to?

    Please inspect the whole order as soon as you receive it. While we do everything we can to ensure our products meets high standards, there are rare occasions where problems may occur.

    In that case, please send us an email with your concerns and we’ll do our best to resolve the issue to your satisfaction.

    If you need further assistance, please contact our Customer Service Representatives.

    Our Return, Reprint and Refund Policy

    At SingaPrinting, we want our customers to be completely satisfied with their purchase.

    We therefore recommend you read our Refund, Return and Reprint Policy prior to you making a purchase from SingaPrinting, so you are familiar with our policy on refunds, returns and reprints.

    We also recommend that you immediately inspect any goods that we deliver to you from SingaPrinting, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

    In some circumstances we may request you return the product to us so we can assess the products before we agree to provide you with an appropriate remedy. However, the products must be returned within seven (7) working days after the delivery and we may also ask you to demonstrate that the problem with the product was not your fault.

    Once we identify the problem with the product, our Customer Service Representative will contact you to discuss an appropriate remedy, which may include, either a replacement, reprint, or refund.

    For more information, please read our Returns, Refund and Reprint policy general Terms & Conditions.

    • 1. To the maximum extent permitted by law, SingaPrinting is not responsible for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible loses, resulting from the order. The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

    • 2. Where poor quality prints and other photo print products are produced due to:

      Artwork files that are not created following our specifications;

      Your decision to use inferior quality, low resolution or poor quality image;

      Errors in spelling, grammatical error, punctuation or accuracy of any text entered by you; transparency issue, graphics, bleeds, and damaged fonts. SingaPrinting does not make any changes on customer files;

      Design errors or colour selection errors introduced by the customer in the document/artwork file creation process, movement of text, placement or dimensions and sizes of uploaded files;

      We cannot accept refunds for any incorrect material orders;

      Incorrect file dimensions, Poor placement of images, customer typos, omissions, changed date, text or embellishments by you;

      Wrong cuts, incorrect or missing folds, die lines, crop marks, overprint and finished products size, Cracking on folds, cutting variances, and duplicate orders by the customers;

      Poor border selection, cropping of images or formatting of images by you; or

      Errors that you have made in selecting the size finish, quantity or type of product (for example you have selected matte finish for digital prints when you had actually wanted gloss prints);

      The differentiation of colours and sizes as they appear on the computer screen of the end user during the ordering process prior to processing, as compared to the finished products. Any colour shift in converted photographs (RGB images) with black, near black, or gray tones;

      Product that has experienced a colour shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colours.

      Print or image that are fuzzy, pixilated or otherwise distorted as a result of customers providing artworks that is not a minimum of 300 DPI at 1:1 ratio and in CYMK mode;

      We are not responsible for the final colour appearance of a UV coated product; and

      Slight deviations in colour throughout the print run will not be regarded as defects. If the printed colour differs from a previously printed job, this also will not be treated as a defect.

      User is responsible for reviewing their files and correcting any issues prior to placing the order.
    • 3. If you have simply changed your mind as you no longer require the order or find it cheaper elsewhere.

    • 4. SingaPrinting does not refund if the customer is unable to make import declarations, or the parcel is refused by recipient. In this case, customers will be fully responsible to pay all additional reshipment costs for their order.

    • 5. An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).

    • 6. Damage to the products arising after delivery, Incorrect or undeliverable shipping address and Delays in the receipt of your order caused by the shipping carrier.

    • 7. The product is lost, delayed or returned to SingaPrinting due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge additional shipping fee for the shipment).

    • 8. SingaPrinting does not refund, cancel or credit if the Service failure or defect is caused, in whole or in part, by acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circumstances beyond our control.

    • 9. Your failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.

    • 10. A customer’s violation of any of the terms and conditions governing the use of SingaPrinting website and/or ordering of product.

    For questions regarding our Reprint / Refund Policy contact customer support.

    Note: SingaPrinting provision of advice, assistance or guidance either on this Website or via our Customer Service Representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.

    SingaPrinting products feature personalized printing such as photos, text, logos and other graphic elements. We are working our hardest to provide the highest quality of printed products as possible. Despite our best efforts, certain factors are beyond our control, and unfortunately cannot be covered by our customer satisfaction guarantee. These personalised prints are regularly exposed to a variety of potentially destructive elements that can degrade printed images and affecting printed products durability.

    These Physical and Mechanical factors are partially or entirely beyond our control:

    • 1. Chemical Attacks - Chemical can penetrate the surface and extract the dyes used to print photos and other image. The same holds true for skin oils, certain cosmetics, petrol, and leather treatment chemicals.

    • 2. Heat - Heat can cause significant damage by warping and distortion to most printed materials.

    • 3. Abrasions - For cards (business cards), repeated swipes through a card reader can remove features from the plastic, especially if the card has no topcoat or overlay protecting the printed image. Cards with applied relief features like embossing, indenting and tactile printing are more sensitive to abrasion and wear.

    • 4. Moisture - Humidity, perspiration, and other moisture can attack or weaken adhesions of poor quality topcoats and laminates and cause premature failures.

    • 5. Ultraviolet Light - Prolonged exposure to sunlight and other UV sources can fade printed images on plastic cards and other printed products, causing colour washout, pixelated images and partial characters. UV exposure can also degrade some protective layers and laminated more than others. Careful selection of printing and finishing technologies can reduce the effects of UV exposure.

    • 6. Usage Patterns - Customers usage patterns can have a significant impact on printed products life. It is the wear and tear (bending and flexing) on the printed products has the greatest effect on the life expectancy of printed products.

    Under these conditions and over time, the printed product may experience normal wear and tear. Normal wear and tear issues are not considered a defect and is not covered by SingaPrinting Return, Refund and Reprint Policy. If there be any issues with your printed job, please contact us at the info@singaprinting.com, and we will be happy to address it directly.

    What happens if I'm not happy with my product?

    While we do everything we can to ensure your product is of the very high standard we expect, there are rare circumstances that error occur unexpectedly.

    In this case, you may send us an email with whatever complications you might have and we’ll do the best we can to resolve the issue as well as to provide you great satisfaction after what happened.

    What is your return policy?

    Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify SingaPrinting within 7 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 7 days (at their own expense) from the time when the delivery was received.

    All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.